Frequently Asked Questions

How do I choose a product?

Review each product's photos, description, fit information, and instructions before ordering. If you're unsure, contact us before purchase.

How should the walking harness be used?

Use the product only as directed by its instructions and with appropriate adult supervision. Check the fit before each use.

How long does shipping take?

Shipping time depends on processing, destination, and carrier service. See our Shipping & Delivery page for more information.

How do returns work?

Contact us before returning an item and review our Returns & Refunds policy for eligibility and process.

How can I contact StepLyft?

Visit our Contact page for customer support.