Returns & Refunds

We want you to feel confident ordering from StepLyft.

Before You Return

Please contact us before sending an item back so we can provide the correct return instructions.

Eligibility

Items should be unused, in their original condition, and returned within the applicable return period stated for your order. Certain items may be subject to additional restrictions for hygiene or safety reasons.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed. Processing times may vary by payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and photos so we can help resolve the issue.

See the terms that apply to your purchase or contact us if you have questions.